Do’s and Don’ts

For the health and safety of all our patients and visitors we ask that you adhere to the following clinic guidelines.

 

Do: Fast before your appointment if you are asked to do so.

If you are advised to fast before your appointment, you must do so. If there is a medical reason (i.e. diabetes) why you cannot fast, let the doctor know.

If you are supposed to fast before your appointment and did not, please inform the nurse and doctor. This is for your protection and the protection of the staff. Eating before certain procedures can cause medical complications that can be dangerous to patients and staff.

 

Do: Turn off all cell phones and wireless devices.

All cell phones and wireless devices must be turned off while in the clinic. Please do not set your phone to vibrate or silent; it must be turned off. The signals from wireless devices can cause medical equipment to malfunction.

 

Do: Leave your valuables at home.

Please do not bring valuables to the clinic or leave valuable items unattended. We are not responsible for any personal property at the clinic. Our staff is dedicated to providing patient care and cannot be responsible for any property belonging to patients.

 

Do: Quiet Please

Many of our patients suffer from chronic headaches that are triggered by sound. Please do not bring music or other noise-making devices to the clinic.

 

Do: Call us in the event a patient cannot attend their appointment.

If you are going to be late or need to cancel your appointment, do call us and let us know. If you do not show up to an appointment and do not give notice of cancellation in advance, the doctor reserves the right to charge a fee.

 

Do: Leave Children and Pets at Home

Children under 11 years of age are not allowed in the clinic at any time (including waiting areas).  Youths between the ages of 12 and 16 are permitted in the waiting room only if accompanied by a parent or legal guardian (other than the patient) at all times.

With the exception of professionally trained service dogs, no animals are permitted on the premises.

 

Do Not: Wear perfume, cologne, body spray, or other scented items to the clinic.

Due to sensitivities in many of our patients, exposure to perfume, cologne or other scented items can trigger severe headaches and respiratory problems.  Therefore, our clinic is a scent-free environment. This applies to all patients, visitors, doctors, and staff.  We ask that you do not wear any scented items to the clinic.

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IMPORTANT NOTICE FOR ROTHBART CENTRE PATIENTS AND REFERRING PHYSICIANS.

The Rothbart Centre is no longer in operation. The "Silver Medical Group Centre for Pain Care" (CPC) is now open at the same location and is currently accepting new patients as well as continuing care for former Rothbart patients. Please visit the CPC clinic website to learn more or to schedule an appointment.